About Me
Accomplished professional with 20 years of experience in hospitality and construction industries, specializing in administration, store & accounts management, and operations. Proven track record in managing hotels, restaurants, banquets, and construction projects with strong expertise in customer service, financial control, and team leadership.
Education
Board of Intermediate & Secondary Education Rawalpindi 1999
SSC(Secondary School Certificate)
With Science
University of Punjab 2002
Diploma in Commerce
University of Punjab 2004
Bachelor in Commerce
Work & Experience
White House Marquee Islamabad 12/01/2015 - 07/31/2025
General Manager
Oversaw daily operations of the marquee, achieving 95%� guest satisfaction ratings through seamless service delivery and attention to detail. Coordinated with department heads to optimize resource allocation and staff scheduling, resulting in a 20% improvement in operational efficiency. Monitored financial performance by analyzing budgets, controlling costs, and reporting revenue metrics, which contributed to a 15% increase in overall profitability. Implemented and enforced hospitality standards, health and safety regulations, and compliance requirements, achieving 100% compliance during inspections. Built and maintained strong relationships with key clients and event planners, generating 30% repeat business and high-value referrals. Launched customer service excellence programs and resolved guest issues promptly, reducing complaints by 25% and improving brand reputation. Coordinated with vendors, suppliers, and local authorities to ensure compliance and maintain quality standards, resulting in 10% cost savings through vendor negotiations. Led overall operations and strategic direction of a luxury marquee in Islamabad, enhancing guest experience and boosting operational KPIs by 18%. Developed and implemented revenue management and marketing strategies, increasing event bookings by 22% annually and maximizing revenue at competitive rates. Highlight your accomplishments, using numbers if possible.
IKAN Engineering (Pvt)Limited Khyber Pakhtoon Khawa Pakistan 12/01/2015 - 11/30/2019
Admin & Store Manager
Managed procurement and inventory of asphalt, aggregates, machinery spare parts, and construction materials worth 8 Billion PKR, ensuring zero delays in highway and road maintenance projects. Reduced material wastage by 20% through strict stock monitoring, timely issuance, and transparent documentation. Played a key role in staff recruitment and development, increasing team productivity by 25%. Implemented systematic inventory controls and monthly audits, improving stock reporting accuracy to 95%. Successfully managed a high-volume store, prioritizing tasks to maintain service excellence during peak hours. Coordinated with suppliers for bulk material deliveries, achieving 10�12% cost savings through negotiation. Streamlined store operations for heavy equipment spare parts, reducing downtime of road machinery by 15%. Oversaw administrative tasks including workforce attendance, payroll support, and logistics arrangements for site teams. Introduced efficient scheduling and manpower allocation, cutting overtime costs while maintaining project deadlines. Ensured compliance with HSE standards in material storage, handling, and site administration areas. Prepared daily, weekly, and monthly reports on material usage, costs, and project consumption for senior management. Supervised and trained store and admin staff, improving accountability and reducing operational errors.
Monal Restaurant Islamabad 11/01/2012
Senior Restaurant Manager
Increased overall restaurant sales by 15�20% annually through effective menu engineering, upselling techniques, and targeted promotions.Improved customer satisfaction scores by 30% by implementing staff training programs and enhancing service quality. Improved customer satisfaction scores by 30% by implementing staff training programs and enhancing service quality. Successfully reduced food and beverage costs by 10�15% through vendor negotiations, portion control, and waste reduction strategies. Led a team of 50� staff members, improving efficiency and teamwork through coaching, performance reviews, and clear SOPs. Planned and executed high-profile events & banquets, generating repeat business and strengthening brand reputation. Introduced a digital reservation and feedback system that enhanced guest experience and reduced waiting times. Achieved consistent compliance with health & safety, HACCP, and hygiene standards, resulting in excellent inspection ratings. Boosted employee retention by creating motivational programs and recognition systems, reducing turnover by 20%. Streamlined inventory management, cutting stock variances and saving monthly operational costs. Received recognition for outstanding guest service and operational excellence from management and customers alike.
Fortalice (Pvt)Limited By Hotel One Operated by Hashoo Hotels Islamabad 06/01/2009 - 05/31/2012
Asst Opperation Manager
Improve overall guest satisfaction scores by 15% through enhanced service standards and staff training. Assiste in managing day-to-day hotel operations, ensuring smooth coordination between Front Office, Housekeeping, and F&B departments. Reduce operational costs by 10% through vendor negotiations and resource optimization. Implemented SOPs across departments, cutting service delays and complaints by 20%. Supervise and motivate a team of 70 staff, enhancing productivity and employee retention. Support management in boosting occupancy rates by 12% through up selling strategies and guest engagement initiatives. Coordinate staff scheduling and payroll, ensuring efficient manpower utilization while reducing overtime costs. Introduce guest feedback tracking, enabling faster resolution of issues and improved repeat business. Assisted in organizing and executing banquets/events, generating additional revenue streams for the hotel. Ensured compliance with hygiene, safety, and quality standards, passing all inspections with excellent ratings.
Khiva Restaurants, Marquee and Event Lawns Islamabad 05/05/2007 - 04/30/2009
Admin, Store Sales & Marketing Manager
Streamlined store and inventory operations, reducing wastage and stock variances by 20%, and negotiated vendor contracts that cut procurement costs by 15%. Boosted marquee and lawn bookings by 30% year-on-year through targeted sales campaigns, strategic partnerships, and innovative event packages. Spearheaded digital and social media marketing, increasing customer inquiries by 40% and improving brand visibility in a competitive market. Coordinated large-scale weddings and corporate events of 5000� guests, ensuring seamless operations, timely service, and high client satisfaction. Strengthened client relations by delivering customized solutions, resulting in repeat business and strong referral growth.
Envoy Continental Hotel Blue Area Islamabad 07/02/2004 - 04/30/2007
Front Desk Officer
Delivered 95%� guest satisfaction by ensuring smooth check-in/out and personalized service. Maintained 100% booking accuracy with zero overbooking during peak seasons. Resolved 90% of guest complaints on first contact, boosting service recovery scores. Promoted hotel services, achieving a 12% increase in upselling revenue. Recognized as Employee of the Month for excellence in guest service.
Portfolio
