Shakeel Rehman
About Me
Education
University of Management and Technology 2020
Master of Information Technology
I have done MIT obtained 3.34 CGPA.
Work & Experience
Connexa360 pvt. ltd. 12/01/2024 - 07/31/2025
IT Infrastructure Services Lead
Responsibilities: •Administered Office 365, Azure AD, Group Policy, MFA, SSO, conditional access, and role assignments. •Managed Windows Server environments (2016–2019) for patching, upgrades, and performance tuning. •Administered AD, DNS, DHCP, and Certificate Services, improving IAM and reducing downtime. •Deployed Intune/Endpoint Manager with MDM/MAM policies, achieving 100% endpoint compliance. •Led and supervised a team of field technicians (L1/L2) ensuring SLA compliance and incident closure. •Managed CCTV operations with 100+ Hikvision & Dahua cameras and NVR setup, ensuring 24/7 monitoring and security compliance. •Generated IT performance reports (network health, SLA trends, incident analysis) for senior management compliance with security policies. Achievements: •Migrated 200+ mailboxes from on-prem Exchange to O365 with <30 min downtime, ensuring continuity. •Remediated server and endpoint vulnerabilities, achieving 100% compliance with security baselines. •Integrated CCTV operations with access control systems, improving security compliance.
PepsiCo International pvt. ltd. 10/01/2020 - 11/30/2024
IT Field Services Engineer & Project Coordinator
Responsibilities: •Managed Windows Server (2012, 2016, 2019) and HP ProLiant machines, ensuring uptime for businesscritical systems. managed servers vulnerabilities and remediations with sector security teams. •Administered Office 365 licenses (E1/E3/E5), Teams, SharePoint, Power BI, MFA & identity management. •Monitored networks with NetGios, SevOne, Cisco router & swithces, Dell storage & HP backup devices across local 10 sites. •Led IT field engineers across 2 manufacturing plants, managing 1,500+ nodes and 50+ switches. •Monitored data center operations, ensuring 99.99% uptime and full compliance as per PICT. •Ensured compliance with PICT controls, prepared reports, and supported internal & external IT audits. •Coordinated with CTO, HCL, and BT teams for new IT site deployments and infrastructure upgrades. •Handled IT procurement via SAP Ariba: PR/PO management, vendor evaluations, invoice clearance, budget control. Achievements: •Improved SLA compliance by 5% via structured daily/weekly performance reviews. •Delivered core switch upgrade project at Sundar plant with zero downtime. •Migrated ASRS servers to advanced VMs, enabling critical OT operations without disruption. •Spearheaded Polycom VC upgrade across BU, serving as local POC for complete rollout.
PepsiCo International 03/01/2014 - 09/01/2025
IT Field Services Engineer
Responsibilities: •Delivered desktop and infra support to 400+ users, resolving incidents and service requests in ServiceNow. •Managed IT asset lifecycle — onboarding, retirement, and write-offs in line with FAR compliance, ensuring accurate records, cost control, and audit readiness. •Managed AirWatch & Intune for mobile device enrollment and secure remote access. •Maintained printers, IP phones, VC, and multimedia equipment across site & boardrooms. •Supported IT security incident response with isolation, log analysis, and remediation. Achievements: •Maintained 99.99% infra availability across plant operations. •Achieved 90%+ SLAcompliance for 12 consecutive months, reducing MTTR, improved NPS score. •Delivered seamless IT/AV support for VVIP townhalls & leadership meetings.
Portfolio
