Sartaj Khan
About Me
Results-driven Administration & Operations Manager with hands-on experience in fleet management, facilities maintenance, housekeeping oversight, and employee benefits administration, travel coordination, Visa for expats and higher management, procurement, vendor management, and regulatory compliance. Demonstrates strong leadership, cross-functional collaboration, and a process-oriented approach to cost control, service quality, and operational continuity.
Key Skills:
· Fleet & Vehicle Maintenance Management
· Housekeeping & Facilities Operations
· Employee Health Insurance Administration
· Travel & Accommodation Coordination
· Procurement, Inventory & Vendor Management
· Renovation & Maintenance Project Oversight
· Purchase Requisitions (PR) & Internal Controls
· Asset & Access Management (SIM issuance, deactivation)
· Leave Management & Leave Encashment
· Protocol & Guest Liaison, Government Compliance
· Regulatory Licensing & Compliance Liaison
· Documentation, Record-Keeping, & Reporting
Professional Experience:
Fleet Operations & Vendor Coordination
· Supervise routine maintenance, documentation, and registration of company vehicles; coordinate with vendors to ensure uninterrupted fleet operations.
· Maintain fuel card programs, monitor usage, and implement controls to optimize fuel consumption and cost.
Housekeeping & Workplace Services
· Lead a team of domestic staff; implement effective housekeeping protocols to maintain clean, safe, and compliant workplaces.
· Develop standard operating procedures (SOPs) for cleaning schedules, inspections, and issue resolution.
Employee Health Insurance Administration
· Administer the company’s employee health insurance program, including documentation, claims processing, and policy changes.
· Liaise with insurance providers and staff to ensure timely additions/deletions and accuracy of policy records.
Travel & Accommodation Management
· Arrange hotel accommodations for guests, coordinate travel and lodging for employees on official visits to other cities.
· Ensure cost-efficient arrangements, visa/immigration support as needed, and adherence to travel policies.
Procurement & Inventory Management
· Manage procurement and inventory of groceries and office supplies; ensure cost-effectiveness, quality control, and timely delivery through vendor coordination.
· Conduct periodic stock reviews, optimize order quantities, and monitor vendor performance.
Facilities Renovation & Maintenance
· Supervise renovation projects; oversee maintenance activities including electrical, plumbing, and HVAC systems for optimal facility upkeep.
· Coordinate with contractors, monitor safety compliance, and track project milestones and budgets.
Purchase Requisitions & Internal Controls
· Process and manage PRs for supplies and services; ensure proper documentation and timely procurement aligning with organizational requirements.
· Maintain approval workflows, audit trails, and alignment with budgetary controls.
Communications & Access Management
· Issue mobile SIMs to new employees; ensure timely deactivation for departing staff; maintain accurate records of device and SIM allocations.
· Implement asset tracking and access controls to minimize risk of leakage or misallocation.
Leave Management
· Maintain comprehensive leave records; process leave encashment requests in line with company policies.
· Provide analytics on leave utilization and help managers plan for staffing coverage.
Protocol & Guest Services
· Coordinate protocol arrangements for receiving/dropping off local and foreign guests; liaise with government bodies as needed.
· Ensure smooth arrivals, security compliance, and timely communication with stakeholders.
Regulatory Compliance & Licensing
· Manage government compliance matters, including registration and renewal of licenses; liaise with authorities to ensure timely submissions and renewals.
· Maintain compliance calendars, track deadlines, and prepare timely status reports.
·
A. Manager Commercial Power (Utility Compliances) Rectification and High Bill Reconciliation:
In my capacity as Manager Commercial Power, I was entrusted with the comprehensive management of approximately 8,500 cell tower sites across the nation, a crucial element in maintaining uninterrupted telecom services and optimizing financial performance.
Site Management & Electrical Infrastructure Oversight
· I supervised the maintenance, rectification, and optimal functioning of electrical appliances at all sites. This entailed rigorous oversight of lease agreements and lease payments, ensuring contractual obligations were met without delays. I coordinated regular audits and inspections to verify compliance with safety standards and operational efficiency. My role involved detecting electrical faults, coordinating repairs with vendors, and ensuring preventive maintenance of transformers and WAPDA equipment, thereby reducing downtime and operational risks.
Billing & Financial Analysis
· I spearheaded efforts to integrate all sites into the Advanced Billing System (ABS). This entailed ongoing monthly reporting, detailed analysis of high-billing sites, and proactive measures to address discrepancies, thereby improving billing accuracy. I generated comprehensive monthly billing reports for WAPDA, encompassing analysis of BTS sites, BSC, and MSC components, and I led corrective actions to resolve billing anomalies swiftly.
Power Supply & Vendor Coordination
· A key responsibility was ensuring uninterrupted power supply through effective coordination with WAPDA across the country. I managed the timely restoration of commercial power, facilitated new power connections, and expedited site rollouts. This involved negotiation and coordination for demand note (DN) issuance, which helped in reducing fuel costs and speeding up project timelines.
Monitoring & Compliance
· I maintained meticulous records of all WAPDA documentation, ensuring compliance with regulatory bodies such as NEPRA, Electric Inspectorates of Punjab, Sindh, AJK, KP, and the Ministry of Power. Regular site inspections were conducted for project execution, equipment replacement, and safety conformity. Safety audits and environmental health programs formed an integral part of my strategic oversight, minimizing risks and ensuring adherence to safety standards.
Power Monitoring & Maintenance
· To optimize power consumption and ensure site uptime, I monitored transformers and WAPDA equipment diligently. I coordinated maintenance activities with vendors to resolve faults promptly, reducing operational delays and improving network reliability. Monthly meter readings and follow-up activities ensured accurate billing, aligned with power consumption patterns.
Regulatory & Safety Standards
· I oversaw a team responsible for safety audits, site inspections, and environmental compliance initiatives. This involved regular assessments, safety training sessions, and risk mitigation practices aligned with regulatory standards, fostering a safety-conscious culture across all sites.
Education
University of Peshwawar 2000
Bachelor of Commerce
Accounting and Commerce
Work & Experience
https://iengineering.com 12/13/2012 - 07/31/2019
ManagerCommercialPower(UtilityCompliances)andAdministration(OAS),Govt.Relation:
Results-driven Administration & Operations Manager with hands-on experience in fleet management, facilities maintenance, housekeeping oversight, and employee benefits administration, travel coordination, Visa for expats and higher management, procurement, vendor management, and regulatory compliance. Demonstrates strong leadership, cross-functional collaboration, and a process-oriented approach to cost control, service quality, and operational continuity. Key Skills: • Fleet & Vehicle Maintenance Management • Housekeeping & Facilities Operations • Employee Health Insurance Administration • Travel & Accommodation Coordination • Procurement, Inventory & Vendor Management • Renovation & Maintenance Project Oversight • Purchase Requisitions (PR) & Internal Controls • Asset & Access Management (SIM issuance, deactivation) • Leave Management & Leave Encashment • Protocol & Guest Liaison, Government Compliance • Regulatory Licensing & Compliance Liaison • Documentation, Record-Keeping, & Reporting Professional Experience: Fleet Operations & Vendor Coordination • Supervise routine maintenance, documentation, and registration of company vehicles; coordinate with vendors to ensure uninterrupted fleet operations. • Maintain fuel card programs, monitor usage, and implement controls to optimize fuel consumption and cost. Housekeeping & Workplace Services • Lead a team of domestic staff; implement effective housekeeping protocols to maintain clean, safe, and compliant workplaces. • Develop standard operating procedures (SOPs) for cleaning schedules, inspections, and issue resolution. Employee Health Insurance Administration • Administer the company’s employee health insurance program, including documentation, claims processing, and policy changes. • Liaise with insurance providers and staff to ensure timely additions/deletions and accuracy of policy records. Travel & Accommodation Management • Arrange hotel accommodations for guests, coordinate travel and lodging for employees on official visits to other cities. • Ensure cost-efficient arrangements, visa/immigration support as needed, and adherence to travel policies. Procurement & Inventory Management • Manage procurement and inventory of groceries and office supplies; ensure cost-effectiveness, quality control, and timely delivery through vendor coordination. • Conduct periodic stock reviews, optimize order quantities, and monitor vendor performance. Facilities Renovation & Maintenance • Supervise renovation projects; oversee maintenance activities including electrical, plumbing, and HVAC systems for optimal facility upkeep. • Coordinate with contractors, monitor safety compliance, and track project milestones and budgets. Purchase Requisitions & Internal Controls • Process and manage PRs for supplies and services; ensure proper documentation and timely procurement aligning with organizational requirements. • Maintain approval workflows, audit trails, and alignment with budgetary controls. Communications & Access Management • Issue mobile SIMs to new employees; ensure timely deactivation for departing staff; maintain accurate records of device and SIM allocations. • Implement asset tracking and access controls to minimize risk of leakage or misallocation. Leave Management • Maintain comprehensive leave records; process leave encashment requests in line with company policies. • Provide analytics on leave utilization and help managers plan for staffing coverage. Protocol & Guest Services • Coordinate protocol arrangements for receiving/dropping off local and foreign guests; liaise with government bodies as needed. • Ensure smooth arrivals, security compliance, and timely communication with stakeholders. Regulatory Compliance & Licensing • Manage government compliance matters, including registration and renewal of licenses; liaise with authorities to ensure timely submissions and renewals. • Maintain compliance calendars, track deadlines, and prepare timely status reports. • B. Manager Commercial Power (Utility Compliances) Rectification and High Bill Reconciliation: In my capacity as Manager Commercial Power, I was entrusted with the comprehensive management of approximately 8,500 cell tower sites across the nation, a crucial element in maintaining uninterrupted telecom services and optimizing financial performance. Site Management & Electrical Infrastructure Oversight • I supervised the maintenance, rectification, and optimal functioning of electrical appliances at all sites. This entailed rigorous oversight of lease agreements and lease payments, ensuring contractual obligations were met without delays. I coordinated regular audits and inspections to verify compliance with safety standards and operational efficiency. My role involved detecting electrical faults, coordinating repairs with vendors, and ensuring preventive maintenance of transformers and WAPDA equipment, thereby reducing downtime and operational risks. Billing & Financial Analysis • I spearheaded efforts to integrate all sites into the Advanced Billing System (ABS). This entailed ongoing monthly reporting, detailed analysis of high-billing sites, and proactive measures to address discrepancies, thereby improving billing accuracy. I generated comprehensive monthly billing reports for WAPDA, encompassing analysis of BTS sites, BSC, and MSC components, and I led corrective actions to resolve billing anomalies swiftly. Power Supply & Vendor Coordination • A key responsibility was ensuring uninterrupted power supply through effective coordination with WAPDA across the country. I managed the timely restoration of commercial power, facilitated new power connections, and expedited site rollouts. This involved negotiation and coordination for demand note (DN) issuance, which helped in reducing fuel costs and speeding up project timelines. Monitoring & Compliance • I maintained meticulous records of all WAPDA documentation, ensuring compliance with regulatory bodies such as NEPRA, Electric Inspectorates of Punjab, Sindh, AJK, KP, and the Ministry of Power. Regular site inspections were conducted for project execution, equipment replacement, and safety conformity. Safety audits and environmental health programs formed an integral part of my strategic oversight, minimizing risks and ensuring adherence to safety standards. Power Monitoring & Maintenance • To optimize power consumption and ensure site uptime, I monitored transformers and WAPDA equipment diligently. I coordinated maintenance activities with vendors to resolve faults promptly, reducing operational delays and improving network reliability. Monthly meter readings and follow-up activities ensured accurate billing, aligned with power consumption patterns. Regulatory & Safety Standards • I oversaw a team responsible for safety audits, site inspections, and environmental compliance initiatives. This involved regular assessments, safety training sessions, and risk mitigation practices aligned with regulatory standards, fostering a safety-conscious culture across all sites. ________________________________________ Regional Coordinator Commercial Power and Utility Compliance (North Region) CMPak (Zong) www.zong.com.pk Islamabad 12/2012 – 07/2020 In my role overseeing the North Region, I was responsible for the seamless operation and maintenance of approximately 4,300 telecom sites, including critical infrastructure such as Core Location High Tension (HT) Lines. My scope extended across multiple high-profile facilities, notably the Main Core Site, Zong Headquarter Islamabad, I-9 MSc, and various BTS sites, all vital to maintaining robust communication networks. Site Operations & Infrastructure Oversight • Ensuring operational efficiency at this scale required meticulous coordination and proactive management. I supervised the electrical infrastructure, including transformers and high tension (HT) lines, overseeing rectification and maintenance activities to mitigate outages and enhance service reliability. Regular inspections of transformers and WAPDA equipment across sites allowed me to detect faults early, coordinate timely repairs, and ensure minimal downtime. Lease and Utility Management • A critical aspect of my responsibilities involved managing lease agreements and site utility bills. I ensured that all lease payments and utility charges were processed promptly, maintaining compliance with contractual obligations and minimizing financial and operational risks. This involved diligent review of billing statements, verification of charges, and coordinating with vendors and property owners for issue resolution. Regulatory & Compliance Coordination • To facilitate site expansion and upgrades, I worked closely with government authorities to secure the necessary NOC (No Objection Certificate) issuance and approvals for new site installations and upgrades. This required strategic engagement, documentation, and adherence to regulatory standards, streamlining the approval process to meet project timelines. System Improvement & Billing Analysis • I led efforts to enhance the effectiveness of the Advanced Billing System (ABS), ensuring the integration of new sites and continuous data analysis. This initiative aimed to identify anomalies in billing, particularly high billing sites, and facilitate corrective measures. Monthly reports generated under my supervision provided insights into billing irregularities, enabling root cause analysis and targeted corrections. High Billing Reconciliation and Cost Recovery • A significant part of my role involved managing and resolving high-billing discrepancies with WAPDA. I coordinated with regional power authorities to recover excess charges, implement billing adjustments, and ensure fair billing practices. Such reconciliation efforts safeguarded revenue streams and maintained good stakeholder relationships, demonstrating my capability to handle complex negotiations and regulatory interactions. Power Supply & Vendor Coordination • Ongoing operational integrity depended heavily on maintaining reliable power supply. I coordinated with vendors, including electrical contractors and service providers, to repair faults, replace outdated equipment, and upgrade infrastructure, thereby reducing outages and optimizing site performance. Such proactive maintenance contributed substantially to network reliability. Stakeholder Engagement & Regulatory Liaison • Maintaining close communication with DESCOs, Ministry of Power Division, NEPRA, and Regional Electric Inspectors was essential in ensuring compliance with all national standards and regulations. My engagement facilitated smooth operations, timely approvals, and effective conflict resolution related to power billing and infrastructure issues. Continuous Improvement & Strategic Initiatives • My leadership in integrating new sites into the ABS system and analyzing billing data helped improve revenue management and operational efficiency. By identifying high billing anomalies swiftly, I contributed to strategic interventions that optimized power usage, reduced costs, and enhanced overall site management. Skills: Business Continuity · Vendor Management · Teamwork · Closed-Circuit Television (CCTV) · Interpersonal Skills · Information and Communications Technology (ICT) · Annual Budgeting · Auditing · Standard Operating Procedure (SOP) · Government Relations · Security Policy · Security Operations ·
CMPak (Zong) www.zong.com.pk 12/13/2012 - 07/31/2020
Regional Coordinator Commercial Power and Utility Compliance (North Region)
In my role overseeing the North Region, I was responsible for the seamless operation and maintenance of approximately 4,300 telecom sites, including critical infrastructure such as Core Location High Tension (HT) Lines. My scope extended across multiple high-profile facilities, notably the Main Core Site, Zong Headquarter Islamabad, I-9 MSc, and various BTS sites, all vital to maintaining robust communication networks. Site Operations & Infrastructure Oversight • Ensuring operational efficiency at this scale required meticulous coordination and proactive management. I supervised the electrical infrastructure, including transformers and high tension (HT) lines, overseeing rectification and maintenance activities to mitigate outages and enhance service reliability. Regular inspections of transformers and WAPDA equipment across sites allowed me to detect faults early, coordinate timely repairs, and ensure minimal downtime. Lease and Utility Management • A critical aspect of my responsibilities involved managing lease agreements and site utility bills. I ensured that all lease payments and utility charges were processed promptly, maintaining compliance with contractual obligations and minimizing financial and operational risks. This involved diligent review of billing statements, verification of charges, and coordinating with vendors and property owners for issue resolution. Regulatory & Compliance Coordination • To facilitate site expansion and upgrades, I worked closely with government authorities to secure the necessary NOC (No Objection Certificate) issuance and approvals for new site installations and upgrades. This required strategic engagement, documentation, and adherence to regulatory standards, streamlining the approval process to meet project timelines. System Improvement & Billing Analysis • I led efforts to enhance the effectiveness of the Advanced Billing System (ABS), ensuring the integration of new sites and continuous data analysis. This initiative aimed to identify anomalies in billing, particularly high billing sites, and facilitate corrective measures. Monthly reports generated under my supervision provided insights into billing irregularities, enabling root cause analysis and targeted corrections. High Billing Reconciliation and Cost Recovery • A significant part of my role involved managing and resolving high-billing discrepancies with WAPDA. I coordinated with regional power authorities to recover excess charges, implement billing adjustments, and ensure fair billing practices. Such reconciliation efforts safeguarded revenue streams and maintained good stakeholder relationships, demonstrating my capability to handle complex negotiations and regulatory interactions. Power Supply & Vendor Coordination • Ongoing operational integrity depended heavily on maintaining reliable power supply. I coordinated with vendors, including electrical contractors and service providers, to repair faults, replace outdated equipment, and upgrade infrastructure, thereby reducing outages and optimizing site performance. Such proactive maintenance contributed substantially to network reliability. Stakeholder Engagement & Regulatory Liaison • Maintaining close communication with DESCOs, Ministry of Power Division, NEPRA, and Regional Electric Inspectors was essential in ensuring compliance with all national standards and regulations. My engagement facilitated smooth operations, timely approvals, and effective conflict resolution related to power billing and infrastructure issues. Continuous Improvement & Strategic Initiatives • My leadership in integrating new sites into the ABS system and analyzing billing data helped improve revenue management and operational efficiency. By identifying high billing anomalies swiftly, I contributed to strategic interventions that optimized power usage, reduced costs, and enhanced overall site management. Skills: Business Continuity · Vendor Management · Teamwork · Closed-Circuit Television (CCTV) · Interpersonal Skills · Information and Communications Technology (ICT) · Annual Budgeting · Auditing · Standard Operating Procedure (SOP) · Government Relations · Security Policy · Security Operations ·
Portfolio
