Raja Azhar Iqbal Janjua

EXECUTIVE PROFILE
Hospitality Operations | Marquee Management | Corporate Administration | Event Management | Guest Experience Leadership
Dynamic and results-oriented Executive Hospitality & Operations Professional with 20+ years of diversified leadership experience across hospitality management, marquee operations, hotel administration, event management, customer service, procurement coordination, and business operations leadership. Proven track record of managing high-profile events, leading large operational teams, optimizing business performance, reducing operational costs, and delivering exceptional guest experiences in highly demanding environments.

Highly experienced in handling banquet and marquee operations, hospitality administration, vendor management, sales coordination, inventory control, housekeeping supervision, and corporate client relations. Strong ability to lead teams in fast-paced environments while ensuring compliance with operational procedures, safety standards, and quality service delivery.

Seeking a senior-level management opportunity in Gulf countries where extensive operational, hospitality, and administrative expertise can contribute to organizational growth and business excellence.

CORE EXECUTIVE COMPETENCIES
Hospitality Operations Management
Marquee & Banquet Management
Event Planning & Execution
Customer Relationship Management
Team Leadership & Staff Supervision
Vendor & Supplier Management
Procurement & Inventory Control
Budgeting & Cost Optimization
Front Office Operations
Housekeeping Coordination
Food & Beverage Operations
Corporate Sales Coordination
Administrative Management
Financial Reporting & Documentation
SOP Development & Compliance
Facility & Venue Management
Guest Satisfaction & Complaint Handling
Health & Safety Compliance
Business Operations Management
Strategic Planning & Coordination

PROFESSIONAL EXPERIENCE
Extensive leadership experience in hospitality operations, event management, venue administration, customer relations, procurement coordination, and operational excellence across hotels, restaurants, lounges, and marquee venues.
General Manager
The Atrium Marquee – Islamabad, Pakistan
Aug 2025 – Present

Manage complete marquee operations including event execution, guest services, administration, and operational planning.
Coordinate with clients for event bookings, customization, and service delivery.
Supervise catering, housekeeping, décor, maintenance, technical, and security departments.
Monitor operational budgets, vendor contracts, and cost-control procedures.
Ensure compliance with SOPs, quality standards, and safety regulations.
Handle corporate bookings, sales follow-ups, and customer relationship management.
Oversee inventory management, venue maintenance, and operational reporting.
Lead teams to deliver high-quality hospitality services and customer satisfaction.

General Manager
White House Marquee – Islamabad, Pakistan
Aug 2019 – Jul 2025

Directed end-to-end marquee and banquet operations for weddings, corporate events, and private functions.
Managed event planning processes from initial booking to final event execution.
Led multi-department teams including catering, housekeeping, technical support, décor, and security.
Developed strong client relationships resulting in repeat business and customer retention.
Controlled operational expenses and negotiated vendor agreements to improve profitability.
Implemented operational improvements to enhance service standards and guest experience.
Supervised maintenance schedules, asset management, and inventory controls.
Prepared operational reports and coordinated directly with ownership regarding performance and business growth.

Admin & Accounts Manager
Ikan Engineering Private Limited – Pakistan
Dec 2015 – Nov 2018

Managed administration and accounts operations for multiple engineering project sites.
Maintained records related to IPCs, project variations, claims, and compliance documentation.
Monitored petty cash, staff advances, and project expenditures.
Prepared monthly financial and operational reports.
Coordinated with project managers and engineers regarding billing approvals and documentation.
Ensured timely submission of reports to management and head office.
Maintained project administration and compliance procedures.

Operations Manager
Bella View Lounge – Islamabad, Pakistan
Sep 2012 – Oct 2015

Supervised daily hospitality and restaurant operations.
Managed staff scheduling, guest handling, and operational coordination.
Ensured service quality, customer satisfaction, and operational efficiency.
Coordinated inventory management and vendor communications.
Assisted management in improving operational standards and profitability.

Assistant Operations Manager
Fortalice by Hotel One (Pvt) Ltd – Pakistan
Jun 2009 – Mar 2012

Assisted in managing hotel operations, front office coordination, and guest services.
Supervised hospitality staff and ensured operational discipline.
Supported event coordination and banquet operations.
Handled customer complaints and service recovery procedures.
Maintained operational records and reporting.

Admin & Sales Manager
Khiva Restaurant Marquees & Events Lawn – Islamabad, Pakistan
Jul 2006 – Apr 2009

Managed administrative and sales operations for marquee and restaurant services.
Coordinated customer bookings, event planning, and operational scheduling.
Assisted in marketing and promotional activities.
Supervised inventory, procurement, and vendor coordination.
Maintained customer service standards and operational efficiency.

Front Office Manager
Envoy Continental Hotel – Islamabad, Pakistan
Feb 2004 – Apr 2006

Managed front office operations and guest relations.
Supervised reception staff, reservations, and customer service activities.
Ensured smooth check-in/check-out procedures and guest satisfaction.
Handled customer inquiries, complaints, and administrative reporting.

PROJECT EXPERIENCE
Guest House Consultant
Comfort Residency – Boutique Hospitality Project
Project-Based Assignment

Key Responsibilities:
Conducted operational audits to identify service and operational gaps.
Developed and implemented Standard Operating Procedures (SOPs).
Improved front office, housekeeping, and guest service operations.
Managed OTA listings and online booking platform setup.
Assisted in recruitment planning and hospitality staff training.
Implemented budgeting, expense monitoring, and cost-control procedures.
Improved guest satisfaction and online review ratings.
Advised ownership on pricing strategies and revenue optimization.
Ensured operational compliance with tourism and safety regulations.

EDUCATION
Bachelor of Commerce (B.Com)
Punjab University – Pakistan
Year: 2002

Diploma in Commerce (D.Com)
Government Commerce College Murree – Pakistan
Year: 2000

Secondary School Certificate (SSC)
Board of Intermediate & Secondary Education Rawalpindi – Pakistan
Year: 1998

EXECUTIVE & TECHNICAL SKILLS
MS Office (Word, Excel, PowerPoint)
Hospitality Operations
Event Management Systems
Financial Reporting
Inventory Management
Team Coordination
Administrative Documentation
Customer Service Management
Vendor Management
Operational Planning
Business Communication
Staff Training & Supervision

LANGUAGES
English – Professional Working Proficiency
Urdu – Native Proficiency
Punjabi – Native Proficiency

PERSONAL INFORMATION
Date of Birth: 18 March 1983
Nationality: Pakistani
Marital Status: Married
Religion: Islam

SELECTED EXECUTIVE ACHIEVEMENTS
✔ Successfully managed large-scale marquee operations, corporate functions, weddings, and hospitality events with high guest satisfaction.

✔ Led multi-department operational teams including catering, housekeeping, security, maintenance, administration, and guest services.

✔ Improved operational efficiency through SOP implementation, vendor coordination, and process optimization.

✔ Developed strong client relationships that contributed to repeat business and long-term customer retention.

✔ Controlled operational costs through budgeting, procurement planning, inventory management, and vendor negotiations.

✔ Managed hospitality operations in hotels, restaurants, lounges, and marquee environments for more than two decades.

✔ Demonstrated strong leadership capabilities in fast-paced and high-pressure hospitality environments.

PROFESSIONAL HIGHLIGHTS
✔ 20+ Years of Hospitality & Operations Leadership Experience
✔ Extensive Experience in Marquee, Hotel & Restaurant Operations
✔ Strong Background in Event Management & Guest Services
✔ Expertise in Budgeting, Vendor Management & Cost Control
✔ Proven Team Leadership & Operational Coordination Skills
✔ Experienced in Corporate Client Handling & Business Development
✔ Strong Administrative, Procurement & Compliance Knowledge
✔ Capable of Managing High-Volume Hospitality Operations

REFERENCES
Available upon request.