Front Desk Receptionist – Riyadh

Purpose

Respond to a wide variety of the guest requests by accurately assessing the needs and offering personal recommendations and touches to achieve maximum satisfaction while complying with all Four Seasons’ policies.

Main Tasks and Responsibilities
The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
The ability to handle a multitude of keys.
The ability to quote and be familiar with room and rate availability for current and future dates.
The ability to accept reservations, changes and cancellations in the absence of reservations staff.
The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
The ability to work closely with the Guest Services and Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
The ability to handle guest problems or complaints.
The ability to utilize the computer system in running daily reports and in blocking special requests.
The ability to keep all support departments informed of necessary information or requests.
The ability to handle safety deposit box requests; including distributing, giving access to and closing procedures.
The ability to complete key packets and vouchers, and to modify registration cards.
The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
The ability to maintain a balanced bank assigned to you from the hotel.
The ability to reconcile all transactions at the close of the shift and to cash out.
The ability to recite hours of operation of all hotel facilities and special service codes.
The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
The ability to handle hotel emergency procedures and situations with maturity and professionalism.
The ability to perform as night receptionist and assist with the night audit procedures.
The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.

Confidentiality
Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details

Apply: https://careers.fourseasons.com/us/en/apply?jobSeqNo=FSHFSHUSREQ10351783EXTERNALENUS&pjid=fd13c450-9707-4232-93a9-e0a0bfc1b5cc&p_in_ref=https%3A%2F%2Fwww.fourseasons.com%2F&p_lang=en_us&refNum=FSHFSHUS&step=1&stepname=personalInformation

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